Shipping Goods

Returning Goods

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.

Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition to

Staffs CCTV
137 Liverpool Road
Newcastle Under Lyme
Staffordshire
ST5 9HD
United Kingdom

within 7 days of the date on which you receive it.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.

Faulty Goods

If your product is faulty, naturally, we will offer a refund or send you a replacement. Depending on the nature of the fault and the product, we may repair the product and then return it to you. On all occasions, please make sure the product is definately faulty, and that the problem isnt simply user error. Obviously, you should always read the instructions for the product and ensure you have exhausted all tests before simply sending it back to us.

The reason we ask that you fully test the product before simply giving up and condemning it as faulty, is that if it comes back to us and appears to be working fine when tested, there will be a re-delivery cost to yourself for returning the working product to you.

So, you are certain the product is faulty, and now you wish to return it to us. You need to send the product to the following address:

Product Returns Dept
Staffs CCTV
137 Liverpool Road
Newcastle Under Lyme
Staffordshire
ST5 9HD
United Kingdom

When sending the product back to us, please ensure it is well packed and clearly labelled with our address above. As well as ensuring that the parcel is well packed, please include a covering letter giving us the following information:

• Your name
• Your address
• Your original order number (if returning a faulty product)
• A contact telephone number
• A description of the fault or reason why you are returning the product

Failure to give the details above, will naturally result in your return being processed more slowly than normal, and in some cases we will simply not know who the package is from and therefore have to wait for you to call us before we know. We always need to check all incoming faulty products to ensure they are indeed faulty.

As soon as testing is complete, we send out a replacement or refund your costs, assuming the product is indeed faulty. Naturally, we have to wait for the faulty goods to arrive back to us for testing, which takes as long as either the Royal Mail or the courier you choose.

Rest assured that as soon as a product is declared faulty at our end, a replacement or refund will be immediately issued. If we are out of stock of the product, we can then either offer a refund, or you could wait a little while until we get restocked.

Sending Us Goods


There may be a time when you need to send us goods so that we can check it over for you. The process for sending us goods is as follows:

• Make sure you have packaged the goods well, as we cannot be held responsible for goods arriving damaged
• Place a letter in with the parcel, explaining exactly why you have sent it to us. Please do this even if you have spoken to a member of staff via email or the telephone. This speeds things up when the goods arrive at our depot.
• In your covering letter, you need to provide the following information:
  • Your Name
  • Your Address
  • Your Order Number (if relevant)
  • A Contact Telephone Number
  • A Description of The Fault Or Reason You Are Sending Us The Parcel

Please ensure your parcel is insured against damage, when sending as we accept no responsibility for goods damaged in transit.